info@smartertechnologies.co.uk
01706 367036 | 0345 319 4887

Thank you for completing our survey!

14
Jul 16

Thank you for completing our survey!

Tags : Customer Service Feedback

Thank you for taking your much valued time to complete our survey. We realize how important your feedback is to our continued improvement and success. Our vision at Smarter Technologies is to build strong, lifelong relationships with our clients and your feedback helps our staff continually improve our service for you. We make sure everything you say to us good or bad is acknowledged.

We can reveal an amazing 100% of the returned surveys said our clients were ‘Very satisfied’ or ‘Satisfied’ with the customer service experience we provide. We are also very proud that 76% of you said our quick response times is something we get right as well as our employees being efficient, trustworthy and approachable.

We can also reveal that the winner of the Amazon voucher was picked out of the hat by our apprentice Jake and has gone to the lovely Jill Law at YMCA Black Country!

We have now also started to send out a monthly newsletter to all our current clients to help keep you updated with what’s going on with Smarter Technologies. As well as all the latest news and technology from within the Tech industry as it was shown from the survey that this could be something some of our clients may benefit from.

If you would like to chat with a member of our team regarding your feedback, please email info@smartertechnologies.co.uk or give us a call on 0845 319 4887.

* Calls will cost 5p per minute plus your phone company’s access charge.

Related

Smarter Technologies Ltd, Unit 1 Broadfield Industrial Estate, Seymour Street, Heywood, OL10 3AJ | Company No.: 07172781 | VAT No.: 794 7491 68

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What our clients say:

Andrew BeeputThe Bond Board

Smarter Technologies really understand the pressure charities are under and consider this when making recommendations. They saved us so much money – I can’t put a price on their help. It was invaluable.

Maura JacksonBackup North West

Smarter Technologies have looked after our IT for well over 10 years. They are fabulous, knowledgeable, hard working, thorough, reliable, good value for money and proactive.

Jane HaywardYMCA Black Country Group

The service I have received has been excellent, from the initial meeting where the process was explained to managers, right down to coming out to go through SharePoint with me.

Graham EvansThe Housing Link (2003)

We have a tight budget and Smarter Technologies has enabled us to ‘work smarter’ and provide fast assistance to those who need it. It has played an integral role in the success of this charity.

David Lackner-Smith

David Lackner-SmithThe Sanctuary Trust

It’s great being able to rely on such prompt service from Smarter Technologies, it really gives us peace of mind knowing that our IT support is provided by a team that will go the extra mile.

Bill LeesThe Housing Link (2003)

Smarter Technologies make so many complicated things sound clear and understandable in a way that I completely understand.

Sharon HamerThe Housing Link (2003)

Thank you for all your advice, help and support. I would not hesitate to recommend Smarter Technologies.

Jim GowmanYMCA Black Country Group

Just to say to the Smarter Technologies team, thanks for a very smooth transition into the 21st Century of IT with our upgraded equipment. All aspects of the installation have received positive feedback from day one.

Tracey PeaceRamsbottom Kitchen Company

The Smarter Technologies team are like extended members of our staff and always go the extra mile. The team come in early and stay until they finish – they even lock up for us.

Dave BagleyUrban Outreach (Bolton)

Thanks again for the swift response from Smarter Technologies to our IT needs recently. All is working perfectly.

Andrew JennerRCD Leaflets

Please pass my thanks on to the team as the whole process from quote to install was unbelievably thorough, efficient and smooth.

Jim GowmanYMCA Black Country Group

I want to pass on the thanks received today from across all parts of the YMCABC teams about how robust the IT systems have been. We have had to get to grips with remote working and with this pandemic it has come into its own.

Nikki PriceInstil Bio (UK) Limited

Thank you very much for your help on a Saturday! I can’t tell you how very grateful we are to you for helping us out with this last minute request and doing it so promptly.

Richard BoydRed Flame Marketing

I found the IT support for my small business to be excellent. Everything is clearly explained in non-technical language; prompt service and very affordable. Will be recommending Smarter Technologies to other businesses. (In fact, I already have!).

Lynne Sprigings

Lynne SprigingsBolton Young Persons Housing Scheme

As a small charity it’s really important for us to have reliable and responsive IT support, which Smarter Technologies supplies.

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